See our How It Works page for information on our service and the steps to register.
Yes! We are a licensed SA pharmacy and must meet all of the patient information security practices of all health care provider organisations in South Africa.
We accept all medical aid registered with the SA council of medical schemes, excluding hospital plans. Subject to available benefits.
You can pay via credit card,debit card or EFT, if you have a medical aid the cost of your medication is covered by the medical aid. Subject to available benefits. The shipping cost is included in the fee.
Your prescription will come by courier in an inconspicuous courier package with no other labeling except for your address. We provide a tracking number every time we mail your treatment to you.
We deliver anywhere you prefer, for example to your work, home or any confidential address you stipulate. We can also mail to a temporary address for you anywhere within the SA, such as when you are on vacation or out of town.
Your medical aid determines how frequently you can refill your prescription. Usually we can bill your insurance and mail it out 7 days before you need to start your next pill pack. For example, if you received a 28-day supply, we’ll refill it again 21 days later.
We always try to first bill medical aid for 3-month supply. Some insurance plans only allow 1 month refill at a time
Some medical aid plans require you or your family to meet an out of pocket “deductible” before medications are covered at 100%. Other plans may have copays for other reasons.
In order to send you more than 1 month at a time, all three of the following must happen:
Don’t worry, we’ll continue to fill on-time for you a week before you run out of pills.
In order to fill your prescription with us, you must personally request a prescription from your State clinic and send the new prescription to us by fax or e-mail.